Switching from Reservio? This is how you move your bookings and clients.

Those from the old system won’t come over by themselves – nobody from outside can see into your calendar. The admin has the Switching guide for this, and it starts with the most important thing: you give the date from which you take online bookings, and until then the website shows your phone number instead of the calendar. Meanwhile you either type the appointments in day by day (a ten-row form: time, name, phone, service), upload a booking export from Reservio, or paste a link to a shared calendar. The preview tells you what overlaps with what you already have in the calendar, and only then is anything saved. Your own entries in the calendar are not restricted in any way, even on days when the website is silent.

CSV with a header in UTF-8 encoding, comma or semicolon as separator, at most 2,000 rows and 1 MB. For clients we look for the name, phone and e-mail columns; rename differently named ones in a spreadsheet editor and save again as “CSV UTF-8”. Split a larger database into two parts. Save an XLS or XLSX file (the format Reservio exports bookings in) as CSV first. For appointments a link to a calendar in ICS format also works.

We transfer two things: client contacts (name, phone, e-mail) and future appointments; phone numbers only if they are Czech, Slovak or Austrian mobile numbers. We don’t transfer history – past visits, cancelled appointments and client notes – so keep the downloaded exports saved and feel free to keep the old account open for a while, just with new bookings switched off. Rytmus learns each client’s intervals from the visits that take place with you; until it has collected a few, it follows the default intervals for your industry.

The free Kalendář is for one person. A team, i.e. several people, each with their own sign-in and their own calendar, is part of Rytmus for 399 Kč a month or 3,990 Kč a year – and that price includes 2 active people in the team. Each additional one costs 100 Kč a month (1,000 Kč a year), at most 990 Kč a month in total. You can start for free and switch on the plan whenever you want – neither the data nor the website changes.

Kalendář 0 Kč, no card and no limit on bookings or clients. Rytmus 399 Kč a month or 3,990 Kč a year, with 2 active people in the team included. Each location has its own account and its own plan. Final price, we are not VAT-registered. Only add-ons you choose are paid extra: your own domain (we register a new one in your business’s name for 499 Kč a year – without it the website runs at your-name.bienaro.com), each additional team member above 2 for 100 Kč a month (1,000 Kč a year, at most 990 Kč a month in total), text messages beyond the plan from a prepaid credit and printed materials on order (see the next question). Nothing is charged automatically: an invoice with a QR code arrives.

Yes. With your first paid Rytmus payment you get a welcome kit of printed materials with a QR code; you can order more for a fee in the administration under Materials, even on the free Kalendář: the whole kit by post (1,000 appointment cards with a booking QR code and 250 business cards in your website’s colours) for 1,490 Kč, 1,000 appointment cards for 990 Kč or 500 for 690 Kč. We don’t send stickers for the counter and the shop window or the card for the stand – you download them as print-ready PDFs and print them yourself whenever you like, just like all the other materials.

Yes. You can export clients and visit history for free in a machine-readable format – you can request it at any time, and we prepare the file only after 72 hours have passed, because we protect your clients both with two-factor authentication and with that delay. Reviews are not in the export. If you just stop paying for Rytmus, the website, clients and reviews stay in the free Kalendář; if you close the business, after a 14-day cooling-off period we delete its data including reviews. The database and its backups are on servers in the European Union (Germany) and we conclude a data processing agreement with you right at sign-up. Keep the old account open for as long as it takes until you are sure – nobody makes you burn bridges on day one.